No Show Appointment Policy

Dr. Steve Wexler, O.D. - Inside Walmart Vision Center - 3900 Fountain Square Place - Waukegan, IL  60085

 A fee of $28 will be charged to the patient (or to parent /guardian of patient under 18 years of age):

1).  If the patient does not show up for appointment or does not contact us to cancel or change the date/time of the appointment at least 24 hours in advance.

2).  If the doctor instructs a contact lens patient to have a follow up assessment (usually 1-2 weeks out), but rather, patient returns for follow up beyond 60 days.  If the delay is so extensive, a new and complete exam will then have to be performed again and full exam charges would be required.

No fee will be charged when the patient contacts us at least 24 hours in advance of the scheduled appointment.

Why charge a fee?

Like every type of physician, dentist, chiropractor and other health professionals, nearly every office sets policies to help patients comply. You may be very aware of such similar policies at your other doctors' offices. This office is no different.   When a patient doesn't show for an appointment without giving the office timely notice or any notice at all, it prevents another patient who needs the doctor's care from being accepted at that time.  These days, eye health and vision problems are on the rise, and the necessity for efficient and timely services is critical.

Patient responsibilities and cooperation contribute an important and essential role to the office staff, Doctor and other patients.  In addition, time and effort is applied by the staff to arrange each patient appointment such as:

  • Verifying insurance eligibility and benefits with insurance carriers
  • Communicating the insurance eligibility back to the patient
  • Printing forms and computer data entry
  • Setting up appointment with patient
  • Reminding the patient for their upcoming appointment by phone and outsourced texting service
  • Staff securing your appointment time just for you even when other patients ask to be seen at your time

With excellent communication between the office, doctor and patients, everyone benefits.  Thank you in advance for your cooperation and compliance with our policy.



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Our Office Location

Find Us in Waukegan, Illinois

Our Hours

We are also open when the Doctor is not here.

Vision Center Hours

Monday:

9:00 am-7:00 pm

Tuesday:

9:00 am-7:00 pm

Wednesday:

9:00 am-7:00 pm

Thursday:

9:00 am-7:00 pm

Friday:

9:00 am-7:00 pm

Saturday:

9:00 am-7:00 pm

Sunday:

12:00 pm-5:00 pm

Doctor's Exam Hours

Monday:

9:30 am-6:00 pm

Tuesday:

Closed

Wednesday:

9:30 am-6:00 pm

Thursday:

9:30 am-6:00 pm

Friday:

9:30 am-6:00 pm

Saturday:

9:00 am-3:00 pm

Sunday:

Closed